Pokies FAQ

Online Pokies - your questions answered!

Playing pokies online is definitely different to playing pokies in your local pub, so it's only natural that you may have a few questions that you need answering before you start playing. We normally get lots of people ask us questions about pokies, especially online, so on this page, we've tried to detail the top questions, and answer them as thoroughly as possible.

How safe is it playing pokies online?

The companies we recommend to play pokies online use 128-bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions, such as ANZ, Westpac and St George online banking - it's the same security as doing your everyday banking online. However, If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to their customer service agents on toll free lines. Internet security does not come any higher and you can rest assured that your safety is their number one priority. Quite simply, it is much more risky to give your credit card to a waiter in a restaurant than submit details online - playing pokies online with the companies we recommend is completely safe and secure.

What fraud preventions measures are in place?

OnlinePokies.com.au only recommend reputable sites with the highest level of safety and security. In addition to this, they all play an active role in fraud prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. Spin Palace employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

Is my account number and password safe when playing pokies on the internet?

When you join one of the online casinos we recommend, you are given your own personal account number and password. The casino software uses 128-Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

How can I withdraw my pokies winnings?

Winning is fun and your cash is paid quickly! However, please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by the server where you choose to play. These credits will be available for you to use the next time you log on to play pokies online. All withdrawals are made through the Casino software. To withdraw using SpinPalace (the main site we recommend), simply go to the "withdrawal" button on the main screen on the Spin Palace software and enter the amount that you wish to withdraw in the box that appears. This will record your withdrawal with them and it will appear on their systems immediately. Please note, players with large first time withdrawals may need to comply with certain security requirements, see the paragraph on fraud for further information. You have many options to withdraw a winning balance from your casino account, including Direct Bank Transfer, Cheque, Neteller, PrePaidATM and Reversal of a withdrawal request. Many Australian players simply choose a direct bank deposit - they will deposit the winnings straight into your Australian bank account.

How do I download the free software?

Spin Palace’s casino software uses state-of-the-art graphics and sound to deliver the ultimate gaming experience. The initial download contains two games. A further 61 free games can be downloaded from within the software. (This can be done whilst playing any of the initial games). Click here to go to their site and download the free software now!

What is the minimum deposit to start playing pokies online?

The minimum deposit is $20.

How can I claim the free bonuses you offer?

The free bonuses are not offered by OnlinePokies.com.au, we simply do all the leg work for you to tell you the best places to get the free pokies cash and also the best places to play online. However, there's three simple steps to claim the sign up bonuses - up to $1000 free!

STEP 1:
Download the free casino software.

STEP 2:
Register a Real Account.

STEP 3:
Make your first deposit and your bonus will be automatically credited to your account.

How can I get technical help if I need it?

The casinos we recommend provides 24-hour toll-free and e-mail support to all casino players. You can contact them 24-hours a day, 7 days a week, if you have any questions, queries or suggestions. Their operators are standing by.

We hope the above FAQ about playing pokies online helps, remember.....

Pokies down the pub pay an average of 90% - at best
Online Pokies and Slots pay an average of 98%
We’ve sourced Pokies and Slots Online that pay over 99%

BY PLAYING POKIES ONLINE, YOU HAVE MORE CHANCE OF WINNING, THE JACKPOTS ARE HUGE (OVER A MILLION DOLLARS) AND YOU CAN CLAIM UP TO $1000 FREE TO TRY YOUR LUCK!

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